To add your Facebook ad account, click the “Ad Accounts” tab located within the navigation panel on the left-hand side of the screen. Proceed by clicking the “Add Your First Ad Account” button and then enter your Facebook Ad Manager account ID. Click “Continue” to proceed to the second step, which is adding y our credit card information. You are able to skip this step, if desired. Proceed to the final step, which is verifying your ad
account. Once you log into the selected account on Facebook, navigate to the “Requests” tab on the left-hand side and approve access for Deep Sync One.

Not seeing the Deep Sync One reporting access request? You can manually connect with Deep Sync One’s Business Manager by following the steps noted within the FAQ “What should I do if I did not receive the Deep Sync One reporting access request?”

Generally speaking, audience segments from the Deep Sync One marketplace will appear in your Facebook account within 24 – 72 hours. Delivery times may vary depending on the method of segment creation as shown below:

• Deep Sync One Audience Builder: delivery within an hour
• CIS and HomeData segments: delivery within three hours
• For all other deliveries, please allow between 24 – 72 hours

Once your audience segments have been delivered, you will be able to search by segment to begin creating
Facebook campaigns.

In the event that you have not received your data following the 24 – 72 hour standard delivery time frame, we recommend confirming you have accepted Facebook’s Terms and Conditions, specifically, the Shared Audience and Custom Audience Terms. Please also confirm that you have accepted Deep Sync One’s request for reporting access. A Business Manager account administrator is required to complete these steps. Additionally, Facebook limits new accounts from accessing shared audiences. If your ad account is new, we recommend waiting a minimum of 48 hours before attempting to access your data.

On occasion, our access request is not received. As a work around, you can manually connect with Deep Sync One’s Business Manager. Our account ID is 132542868200797. Within your account’s Business Settings, select “Ad Accounts” from the Accounts option. Click the “Assign Partners” button and add Deep Sync One account ID to the “Enter Partner Business ID” field. Next, ensure that the “View Performance” option is turned on. Click “Next” to continue.

Yes, you can! Deep Sync One’s audience segments work the same as custom audiences in Facebook. You can overlay additional targeting when setting up your ad campaign.

Should you encounter this error message, please reach out to Facebook support for assistance.

Several of Deep Sync One’s partner providers offer custom audience creation. With the Custom Requests page, you can view these providers, learn about their datasets, and request custom audiences. Custom audiences are provider-specific datasets created on a case-by-case basis in support of your business needs and marketing goals. Deep Sync One‘s Audience Builder allows you to generate your own custom audience from data assets within the Deep Sync One platform.

Yes, you can save audience segments for future use with Deep Sync One’s “Audience Plans” feature. Once you have identified an audience segment to save, click the associated checkbox. Next, locate the bookmark icon next to the “View Cart” button and click the icon. Click the “Add a New Plan” link and enter a name for the plan/project you are creating, then click the “Add New Plan” button to continue. You will receive a notification that a new plan has been added. In the modal window, the number of selected audiences will be displayed in
green. To add those audiences to your plan, use the dropdown menu to select the plan name you entered and then click the “Add to a Plan” button. Plans and saved audience segments can be viewed, edited, and removed by clicking the “Audience Plans” tab located within the navigation panel on the left-hand side of the screen.

To add your payment method, click the “Billing” tab located within the navigation panel on the right-hand side of the screen. Proceed by clicking the “Add” button. Enter your credit card number, expiration date, and verification code. Click “Save” to continue.

Deep Sync One is built to mirror Facebook’s own real-time, credit card-based billing process. For clients with a minimum monthly spend of $5,000, invoicing is available. Please contact support@deepsync.com to discuss available options.

In the event that you cancel your account, we will refund any outstanding credit to the credit card on file once the audience segments are removed from your Facebook account. To initiate the cancellation of your account, please email support@deepsync.com.