Last Updated: July 28, 2020
In the course of operating the Website, DeepSync collects or receives the following types of information:
We collect contact information on our Website; the contact information collected varies depending on the webpage but typically includes some combination of your name, email address, institution information, and the information you provide in messages to us. We use such contact information for purposes such as responding to, and following up regarding, your inquiries, providing you with requested information, storing contact details into our customer relationship management database, providing you with a demo, speaking with you via our live-chat support option, or sending you email alerts (including marketing emails).
Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of such access, including the device’s IP address, user agent string (e.g., operating system and browser type/version), and referral URL (i.e., the external source by which you arrived at our Website, or the pages you’ve clicked on while on our Website). We may use these log files for purposes such as assisting in monitoring and troubleshooting errors and incidents, analyzing web traffic, or optimizing the user experience.
We collect information using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive (or other storage medium) so that your computer will “remember” information about your visit. We may use both 1st and 3rd- party session cookies and persistent cookies. Below is a general primer on session and persistent cookies; information collected by cookies depends on its particular purpose. For more information, please see the information regarding analytics providers discussed further below.
· Session Cookies: We use session cookies to make it easier for you to navigate our Website. A session ID cookie expires when you close your browser.
· Persistent Cookies: A persistent cookie remains on your hard drive for an extended period of time or until you delete them. You can remove persistent cookies by following directions provided in your web browser’s “help” file. To the extent we provide a log-in portal or related feature on our Website, persistent cookies can be used to store your passwords so that you don’t have to enter it more than once. We may also use persistent cookies to track and target the interests of our Visitors to personalize the experience on our Website.
In some cases, we may associate information that you have provided to us (e.g., email address) with the cookies that we use. In addition to facilitating the purposes described above, this is useful in understanding your engagement with other content related to our Website (e.g., email open rates, URL click throughs).
If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, certain aspects of the Website may not function properly or as intended.
In an ongoing effort to better understand our Visitors and the Website, we might analyze your information in aggregate form to carry out, maintain, manage, and improve operations in connection with the Website. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our services and the Website to current and prospective business partners and to other third parties for other lawful purposes.
We welcome feedback and suggestions about how to improve the App and/or Services. However, by transmitting any ideas, suggestions, information, or other material, you represent and warrant that such feedback does not infringe, misappropriate or violate the intellectual property or proprietary rights of any third party and that you have all rights necessary to convey such feedback to us. Any use of such feedback or suggestions will be without any compensation or recognition of any kind.
We are required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
We take commercially reasonable steps designed to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.
You may also manage your receipt of marketing communications by clicking on the "Unsubscribe" link located on the bottom of an applicable DeepSync marketing email and following the instructions found on any page to which the link may take you, or by contacting us at firstname.lastname@example.org.
You cannot opt out of receiving administrative or transactional e-mails. In all such cases, please allow us a reasonable time to process your request.
The App and Services are not meant for use or access by non-US residents. In addition, our servers are located in the US. If you are located outside of the US, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the US. Your decision to provide such data to us, or allow us to collect such data through our Website, constitutes your consent to this data transfer.
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact DeepSync via email at email@example.com.
DeepSync does not respond to "Do Not Track" settings or other related mechanisms at this time.